📦 Start Fount Return Policy (www.startfount.com)
🔙 Our Commitment
We at Start Fount are committed to providing you with high-quality kitchen accessories, polyresin showpieces, and other unique products. We ensure every item is carefully inspected and packaged before it reaches you.
If, however, you receive an item that is damaged or defective, please review our policy below for a smooth return process.
⚙️ Eligibility for Returns
Returns are only accepted for damaged or defective products reported within the specified timeframe. We do not accept returns for personal preference, change of mind, or subjective reasons (e.g., “I don’t like the colour or size”).
| Category | Returnable Condition |
| All Products | Product is received damaged, broken, or contains a clear manufacturing defect. |
| Non-Returnable | Items without verifiable video/photo proof, items outside the 5-day window, or items returned without a valid, approved reason. |
⏳ Time Frame for Returns
You must initiate the return process by emailing us within 5 days of the product delivery date (as confirmed by the courier tracking). Requests received after these 5 days will not be accepted.
📹 Mandatory Proof of Damage (Strictly Enforced)
To qualify for a return and subsequent refund or replacement, the customer MUST provide the following evidence:
- Unboxing Video Proof: A clear, unedited, and continuous video showing the unpacking of the product from the sealed shipping box, clearly capturing the damage as the product is first revealed.
- Photo Proof: Clear photographic evidence of the damaged product and its exterior and interior packaging.
Products returned without the mandatory valid video and photo proof of the damage will not be processed, and no refund will be issued.
📝 How to Initiate a Return
- Contact Us: Send an email to [Your Support Email Address, e.g., support@startfount.com] within 5 days of delivery.
- Subject Line: Use the subject line: “Return Request – Order #[Your Order Number]”.
- Attach Proof: Attach the mandatory Unboxing Video and Photo Proof of the damage to the email.
- Describe Damage: Briefly describe the nature and location of the damage in the body of the email.
Our support team will review your evidence and process your valid return request within [Specify Time, e.g., 2-3 business days], providing instructions for the return shipment.
💰 Refund Processing
- Once the returned item is received and inspected by our team, and the damage is confirmed, your refund will be processed.
- Refunds will be credited back to the original method of payment used during the purchase.
- Please allow 4 business days for the refund amount to reflect in your account.
🚫 Cancellations
Order cancellations are accepted only if the request is received before the item has been shipped. If the item has already been dispatched, the order cannot be cancelled, and the return policy (based only on damage) will apply.
🚚 Damaged/Lost Shipments In Transit
If your package appears heavily damaged upon arrival, we recommend refusing the delivery and noting the damage with the courier. Please inform us immediately. If tracking shows the product was lost in transit, we will verify this with the shipping partner and initiate a refund or re-shipment immediately.
By purchasing from Start Fount (www.startfount.com), you acknowledge and agree to the terms outlined in this comprehensive Return Policy.
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