This policy outlines the procedure and timeline for refunds once a return request for a damaged or defective product has been approved and successfully processed by the Start Fount team.
1. Eligibility for Refund
A full refund is issued only after the following conditions are met:
- The customer successfully initiates a return request within 5 days of delivery.
- The mandatory Unboxing Video Proof and Photo Proof confirming the damage are provided and verified.
- The returned product is received and inspected by our team, confirming the original damage reported.
2. Refund Initiation and Amount
- Initiation: Once the final inspection is complete and the damage is confirmed, the refund process will be initiated immediately.
- Refund Value: You will be refunded the full product cost of the damaged item(s).
- Shipping Fees: Original shipping charges paid at the time of order are generally non-refundable, unless the refund is due to an error on our part (e.g., wrong item shipped).
3. Mode of Refund
The refund will be processed back to the original method of payment used during the purchase:
| Payment Method | Refund Mode | Estimated Time to Reflect (After Initiation) |
| Credit Card / Debit Card / Net Banking / UPI | Credited back to the source account | 5-7 business days (Varies by bank) |
| Cash on Delivery (COD) | NEFT/UPI transfer to your bank account | 7-10 business days (After receiving bank details) |
Note: For COD orders, a bank account number, IFSC code, and account holder name must be provided via email to process the refund transfer.
4. Failed Refund Attempts
If the refund fails due to incorrect bank details provided by the customer (for COD orders) or issues with the original payment method, our team will contact you. Start Fount will not be responsible for delays caused by incorrect or incomplete information provided by the customer.
By purchasing from Start Fount (www.startfount.com), you agree to the terms outlined in this Refund Policy.