Company Name: Start Fount
Website: www.startfount.com
Last Updated: [Date, e.g., November 18, 2025]
This policy governs the shipping and delivery of the products purchased from the Start Fount website, including kitchen accessories, polyresin showpieces, and other decor items.
1. Order Processing
- Processing Time: All orders are processed within [1-3] business days (Monday to Friday, excluding public holidays) after receiving your order confirmation email.
- Order Confirmation: You will receive a confirmation email immediately after placing your order.
- Inventory: If we face any delays or issues with processing your order (e.g., due to low stock), we will notify you immediately via email.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Domestic Shipping: We offer reliable shipping services across India.
- Standard Shipping: [Specify Rate, e.g., ₹70 flat rate]
- Free Shipping: We offer free standard shipping on all orders over ₹[Specify Amount, e.g., 2000].
- Estimated Delivery Time: Once shipped, orders typically take [5-10] business days to arrive, depending on the destination location.
- International Shipping: [Include this section only if you ship internationally. If not, remove it and state, “We currently only ship within India.”]
Please note that delivery estimates are calculated from the time of shipment, not the time of purchase.
3. Shipment Confirmation and Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped. This email will contain the courier name and a Tracking Number (or AWB number) that you can use to track the status of your package.
- The tracking information will be active within 24 hours of receiving the email.
4. Delivery Issues
A. Damage in Transit
We take every precaution to ensure your delicate showpieces and accessories are securely packaged.
- If you receive your order and the packaging is visibly damaged, please make a note of the damage with the courier representative before accepting the delivery.
- If the product inside is damaged, please refer to our Return Policy immediately, which requires an Unboxing Video and photos for proof of damage.
B. Lost or Stolen Packages
- Start Fount is not responsible for packages that are lost or stolen after they have been marked as “Delivered” by the courier.
- If your package is marked as delivered but you have not received it, please contact the courier service directly with your tracking number.
- If the package is lost during transit (before being marked “Delivered”), please contact us immediately at [Your Support Email Address], and we will initiate a claim with the courier service to arrange for a replacement or refund.
C. Incorrect Shipping Address
- The customer is responsible for providing the correct shipping address.
- If an order is returned to us due to an incorrect address provided by the customer, we may charge a redelivery fee or deduct the original shipping cost from the refund amount if the order is cancelled.
5. Contact Information
If you have any questions about the delivery and shipment of your order, please contact us at:
Email: [Your Support Email Address, e.g., info@startfount.com]